🎧
For customer support teams
Triage incoming support, reply fast, route the critical ones to a human.
What hurts today
- ×You answer the same questions 100 times a day.
- ×Important tickets get buried under spam in the same inbox.
- ×Who replied to which mail — double replies, missed replies.
- ×New team members take weeks to learn tone and reply policy.
What you get back
- Routine tickets get 60-80% auto-resolved.
- Urgent/VIP requests surface first — SLA misses drop to zero.
- Concurrency protection eliminates double replies.
- Knowledge base doubles as agent training — fewer new hires needed.
A typical exchange
Tap a chip to see different threads.
🎧 For customer support teams
Inbound mail
I can’t log into my account; the reset email never arrived.Agent reply
Understood, looking now. Could you also check Spam? If nothing arrives in a few minutes, use the manual reset link below.2 credits · approval-gated
- 1Labels and prioritizes every email (important/spam/routine).
- 2Generates accurate answers from your knowledge base (FAQ, docs).
- 3Clearly escalates what it can’t resolve or sensitive requests.
- 4Concurrency-safe: never replies to the same email twice.
Tools at work
- Triage: category, priority, language tag.
- Knowledge base (RAG): FAQs, docs, product guides.
- Escalation: flags VIP/urgent/complaint topics.
- Audit log: every reply’s source — kept 3 years.
Frequently asked
Can multiple teammates manage the same inbox?
Yes. The Business plan supports team usage; the agent ensures a single canonical reply, no doubles.
How does it differ from Zendesk/Intercom?
Those are ticketing systems; we’re an AI agent inside the existing inbox. You don’t change your email flow.
Policy changed — how do I teach the agent?
Tell the agent in chat: "from now on, for X, say Y." It stores the rule in memory.
Related use cases
🛍️
AI email agent for e-commerce
Auto-answer order, shipping and product questions; never keep a customer waiting.
🧠
Consulting & professional services
Hand client threads, status updates and proposal/invoice comms to your agent.
🚀
For SaaS founders
Hand trial questions, user support and billing threads to your agent; stay focused on the product.
Hand your inbox to an AI assistant today
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