🚀
For SaaS founders
Hand trial questions, user support and billing threads to your agent; stay focused on the product.
What hurts today
- ×Solo or 2-3 person team — the inbox is outgrowing you.
- ×Trial user waits 6 hours for an answer → conversion lost.
- ×You answer the same "how do I…" question 10× a day.
- ×Billing/cancel/upgrade mail piles up alongside product work.
What you get back
- Trial conversion lifts visibly — first reply arrives in minutes.
- Your self-serve docs become the agent’s brain — answers in seconds.
- Billing threads land cleanly with you — nothing missed.
- Engineering focus stays intact; you’re back in the editor.
A typical exchange
Tap a chip to see different threads.
🚀 For SaaS founders
Inbound mail
Where do I configure webhooks?Agent reply
You’ll find webhooks under Settings → Integrations; I’ve linked the step-by-step doc below as well.2 credits · approval-gated
- 1Answers "how does this work" from your docs (RAG).
- 2Onboarding help for trial users, with demo invites when useful.
- 3Routes billing/subscription topics to you — nothing lost.
- 4Suggest mode: the agent drafts, you send with one click.
Tools at work
- Doc knowledge (RAG): help center, README, changelog.
- Smart drafts: written in your product’s voice.
- Escalation: billing, bug reports and enterprise asks routed to you.
- Morning digest: important threads from the prior night.
Frequently asked
How do I feed my help center to the agent?
Drop the help-center URL or a PDF/Markdown export into the agent’s "Remember" panel; RAG answers questions from that source.
Will the agent try to resolve bug reports on its own?
No. It tags bug reports and escalates to you or your team; it won’t auto-close technical issues.
Multiple products — can I keep separate brand voices?
Yes. You keep a knowledge base + tone rule per product; the agent picks based on the mailbox the thread arrives on.
Related use cases
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