Question 1

Do I need my own AI API key to use reply2mail?

Accepted Answer

No. AI usage is included in the subscription. You don't need to enter any API key during setup.

Question 2

Is my email data secure?

Accepted Answer

reply2mail only accesses the account you connect; your mail content is never shared with third parties. Your IMAP/SMTP password is encrypted at rest (Fernet). The Business plan also offers deployment on a VPS dedicated to you.

Question 3

Which email providers are supported?

Accepted Answer

Gmail, Outlook/Office 365, Yandex and any provider that supports IMAP/SMTP.

Question 4

Will the agent send mail without my approval?

Accepted Answer

No. Every destructive action — sending mail, deleting, cancelling a meeting — asks for explicit on-screen approval. Nothing is sent or deleted unless you confirm.

Question 5

Can I cancel anytime?

Accepted Answer

Yes. The subscription is monthly and cancellable with one click from the dashboard. No commitment.

Question 6

What happens if I run out of credits?

Accepted Answer

The agent pauses for that period. You can upgrade your plan, buy a 1,000-credit top-up pack, or wait for the next renewal.

Question 7

Does reply2mail handle Turkish email?

Accepted Answer

Yes. It replies in the language of the incoming email and switches between English and Turkish on demand. Turkish characters, dates and money formats are handled correctly.

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